Help center
Find answers to your questions, explore our guides, or get in touch with our support team. We're here to help you every step of the way.
Frequently Asked Questions
Account setup
Am I eligible to get an Infinity account?
Infinity is available to businesses and freelancers registered in India who receive international payments. Contact our team to confirm your eligibility.
What is the cost of opening an Infinity account?
Opening an Infinity account is free. You only pay our transparent 0.5% transaction fee when you receive international payments.
Are there any businesses or industries that Infinity does not support?
We support most businesses but may not be able to onboard certain high-risk industries. Reach out to our team to discuss your specific case.
What documents are required to onboard Infinity?
You'll need your business registration documents, PAN, GST registration (if applicable), and KYC documents for authorized signatories.
Do I need to provide bank account details to onboard Infinity?
Yes, you'll need to link an Indian bank account where your converted funds will be settled.
Can I change my bank account?
Yes, you can update your bank account details from your Infinity dashboard or by contacting support.
How can I update my account details, business documents, or GST information?
Log in to your Infinity dashboard and navigate to Settings to update your account details, or contact our support team for assistance.
Where can I get the account statement for my virtual accounts?
Account statements are available in your Infinity dashboard under the Transactions section. You can download them anytime.
How can I close my Infinity account? Can it be reopened?
Contact our support team to initiate account closure. Reopening may be possible subject to verification and compliance checks.
Global payments
For questions about receiving international payments, conversion rates, settlement times, and FIRA compliance, please contact our support team.
Still have questions?
Can't find the answer you're looking for? Please contact our team